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Conditions & FAQ

Last Updated: October 5th, 2020

 

Important information

The Sportium banner has been closed since Sunday, October 4, 2020.

Our customer service remains in operation for all questions relating to your orders. Please note that it is possible to contact us by email only: info@sportium.ca

Final Sale

No returns by mail will be accepted as of June 12, 2020.
No exchanges or refunds will be accepted as of June 12, 2020.

If, however, we ship an item that does not match the description on our website, or if the item is defective, we will assume the return fee. Should this be the case, please contact customer service at the following address:info@sportium.ca
Please note that the manufacturer’s warranty remains in effect, but must be discussed directly with the manufacturer.

 

Delivery times

Your order will be processed within 2 to 7 business days following the transaction and delivered in 2 to 12 business days, depending on your address and chosen delivery service. To ensure the safety of our teams, several precautions have been put into place that could cause delays in the processing of your order.
For example, here are the delivery times of our shipping partners: Regular (Canada Post): 2 to 12 business days

 

Gift Cards

If you currently have a Sportium gift card, it may be used at our SAIL stores. May not be used online.

How do I check the balance of a gift card?

Simply, click here.

You can easily access this feature from our site's footer menu: go to the bottom of any page and click on the Gift Cards menu.

How long is a gift card valid?

It is unlimited as there is no expiration date. You may use it once or multiple times.

 

Conditions for ice skates

Ice skates purchased online will be delivered in their original packaging without having been sharpened.

 

Warranty

Please note that the manufacturer’s warranty remains in effect, but must be discussed directly with the manufacturer.

 

THANK YOU

We would like to thank all Sportium customers for having chosen a 100% Quebec-owned company. Thank you for your support and don’t forget to stay active!