Information for Customers
- Items to be price matched must be an exact match (i.e. color, pattern, model, size, and year).
- Website prices will only be honored by local stores, meaning a competitor’s retail store within the province of the respective Sportium retail store.
- Sportium will not honor promotions of supply companies, wholesale, clearance outlets, manufacturer's sales, closing sales or membership clubs.
- We will not match private label merchandise.
- We will not honor "buy one, get one free" offers.
- We will not price match any out-of-stock item.
- We will not price match closing our bankruptcy sales.
*All conditions on the competitor’s advertisement will apply (i.e. limited quantities, special purchases).
Publication errors of any kind will not be matched.
All price matches must be verifiable; a verifiable copy of the advertisement, complete with store name, promotion dates, and model numbers.
All price matches are subject to approval, at the store, at the time of purchase.
Before return shipping a product purchased on line, you must contact Sportium Web Customer Service by e-mail or by telephone to obtain return authorization.
Impossibility of delivery
We are not responsible for orders that cannot be delivered or that are not received because you provided the wrong address for the recipient. Please make sure that the recipient's address is correct and contact Customer Service if you believe that the recipient did not receive the order.
Cancellation of an order
An order made on the Sportium Website cannot be cancelled from the moment when it is prepared or shipped.
Free shipping applies to orders made from Sportium.ca and covers a maximum $9 cost. Any and all fees exceeding this amount will be charged to the customer.
All of our products are shipped from Québec City. For more information about shipping delays, refer to the Canada Post website.
Important NoticePrices are subject to change without notice. Discounts on some catalogue items are valid while stock lasts. Prices in store prevail over print catalogue prices and product prices on our website. Product photos are for reference only. The online catalogue only represents a small portion of the merchandise carried by Sportium. A much larger selection of products is available in our stores.
The price indicated for all products represented on our website, in-store or in our advertisements represents our regular price.