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Shipping Policy


Payment methods
Shipping within Canada
Free shipping*
Shipping delay
Shipping rates
> Order processing
Oversize products
Shipping exceptions
Return Policy


Payment methods
The following methods of payment are accepted for online orders: PayPal, Visa, and MasterCard.

Shipping within Canada
Sportium ships only in Canada. We do not offer shipping to the United States nor do we offer international shipping. We do not accept online orders for certain areas in Canada: Northern British Columbia, The Yukon Territory, The North-West Territories, The Madeleine Islands, Newfoundland and Labrador, Nunavut and Nunavik. If you wish to have an order shipped to one of these areas, please contact us by phone at 1-888-577-6784.

Free shipping*
Free shipping applies to orders made from Sportium.ca and covers a maximum $9 cost. Any and all fees exceeding this amount will be charged to the customer.

Shipping delay
All of our products are shipped from Québec City. For more information about shipping delays, refer to the Canada Post website.

Order Processing
With the aim of offering the best possible service to its customers, Sportium will process orders promptly. However, certain inter-store transfers may affect the processing of your order. If your order will be delayed, we will make sure to inform you as quickly as possible.

Shipping rates
Shipping map

*Map is approximative, please use our estimating tools at check-out for more accurate informations

For shipments of 5kg or less

Ontario & Québec

Urban areas

Ontario et Québec

Remote Areas

Maritimes

Western Canada

Fixed rate: less than $75 $9.00 $12.50 $12.50 $19.00
Fixed rate: starting at $75 Free * $3.50 $3.50 $10.00
Oversize products**  $10 surcharge  $10 surcharge $10 surcharge $10 surcharge

 For packages exceeding 5 kg, a fee adjusted to the weight of your order will be indicated.

Oversize products
Here is the list of oversize items to which exceptional fees apply: hockey sticks, goalie sticks, street hockey sticks, ringuette sticks, hockeys bags on wheels, goalie pads, hockey nets, and Thule chariots. Please note that an additional fee of $10 fees will be added to your invoice if one of these items is included in your order.

Shipping exceptions
Certain shipping exceptions apply. For security reasons, and in order to offer quality service to our customers, we do not ship the following products: dumbbells, training weights of the Kettlebell type, weight sets, medicine balls, and basketball backboards.

Return Policy
Except for products specially marked as a "final sale" and except for the products referred to below, any product purchased at a Sportium store or on this Website may be returned for a refund or an exchange (subject to the following terms) within THIRTY (30) DAYS of the purchase.

Products purchased at a Sportium store or on the Sportium Website may be returned in person to any of our Sportium stores. Products purchased online via our Website may also be returned by reshipment, in which case they must be returned to the Québec Sportium store. Products being returned must not have been used or worn and must be returned in good condition in their original packaging, together with proof of purchase. In the case of a return by reshipment, the return package must indicate your online account number appearing on your receipt. Please note that a product purchased online cannot be exchanged at a store, subject however to the product being available at that particular store, failing which, the product can otherwise only be returned and refunded.

Any product sold at a discount of FORTY PERCENT (40%) or more is deemed to be a final sale. There are no refunds or exchanges for gift cards, electronic devices, software, food and, for hygienic reasons, underwear, underpants, brassieres, boxer shorts, swimsuits, socks, compression garments, cycling shorts, and products marked as a "final sale".

You will not be charged additional costs for making an in-store return. However, you must pay the return shipping costs for a product returned to our Sportium Québec store. You will be refunded those costs if the product ordered online was damaged during delivery. To be refunded your return shipping costs, you must contact Sportium by telephone or by e-mail at the number and address indicated in the last paragraph of these terms and conditions.
Before return shipping a product purchased on line, you must contact Sportium by e-mail or by telephone to obtain return authorization. 
Impossibility of delivery

We are not responsible for orders that cannot be delivered or that are not received because you provided the wrong address for the recipient. Please make sure that the recipient's address is correct and contact Customer Service if you believe that the recipient did not receive the order. 
Cancellation of an order

An order made on the Sportium Website cannot be cancelled except for reasons specifically provided for by law.


Before returning a product purchased online, you must contact Sportium via e-mail or telephone at 1-888-577-6784 in order to obtain authorization.