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Last Updated: May 20, 2020

Dear customers,

As the situation around the COVID-19 pandemic continues to develop, we are finding new ways to serve you safely and effectively. At the government’s request and to protect the safety of all Canadians, we have made some temporary changes to our business. We would like to thank all of our customers for their patience, understanding and support during these unprecedented times. Here are some of the measures we have taken in response to the current situation:



These stores will remain open with reduced hours and the implementation of several new measures to ensure the safety of both our customers and employees. The store hours mentioned below are temporary and may change depending on how the situation develops.

MONTREAL REGION: Reopening as of May 25

Stores : Laval, St-Hubert and Kirkland

  • Monday May 25: Noon to 6 p.m. (regular schedule as of June 1: 10 a.m. to 6 p.m.)
  • Tuesday and Wednesday: 10 a.m. to 6 p.m.
  • Thursday and Friday: 10 a.m. to 7 p.m.
  • Saturday and Sunday : 10 a.m. to 5 p.m.

QUEBEC Store Hours - Beginning MAY, 4

  • Monday to Wednesday: 10 a.m. to 6 p.m.
  • Thursday and Friday: 10 a.m. to 7 p.m.
  • Saturday: 10 a.m. to 5 p.m.
  • Sunday Closed (open as of May 31 from 10 a.m. to 5 p.m.)



Ensuring the safety of both our customers and employees is our top priority. Here are some of the preventative measures we have put in place:


Social Distancing

  • Limited the number of customers allowed inside our stores at any given time;
  • Created a team to help direct shoppers throughout our stores;
  • Placed preventative action signage at store entrances, checkouts and service desks (sales, returns, footwear, etc.) to remind customers of the social distancing and safety measures currently in place;
  • Reduced the number of open checkouts to allow space for social distancing;
  • Put up signs and crowd control ropes to help direct customers around the checkouts and service desks (changing rooms, footwear, hunting and fishing counter, customer service, workshop);
  • Placed distancing markers on the floor in order to encourage customers to maintain a safe distance;
  • Installed Plexiglas shields in front of our checkouts and other high-traffic areas, including service desks.


Hygiene Measures

  • Placed hand sanitizing stations at all of our store entrances;
  • Created a team to ensure that each customer entering the store disinfects their hands with hand sanitizer;
  • Created a team to ensure that each shopping basket has been disinfected;
  • Placed preventative action signage throughout our stores to remind customers of good hygiene practises;
  • Created a dedicated in-store cleaning and disinfecting team;
  • In addition to our increased daily sanitation practises, we have also increased the amount of time our employees spend cleaning and disinfecting our stores, including high-touch and high-traffic areas such as checkout lines, toilets and break rooms;
  • Door handles, telephones, work stations, credit card readers, shopping cart handles and seats, as well as other high-touch areas are regularly cleaned and disinfected;
  • All checkout equipment and surfaces (pin pads, counters, bar code readers and cash registers) are regularly cleaned and disinfected;
  • Implemented a rule stipulating that some of our employees are required to wear gloves and identifying clothing at all times.


Limited Contact Shopping

  • We encourage customers to avoid touching or handling any products that they do not intend to buy.
  • We will be limiting the number of changing rooms open to our customers at any given time.
  • A limited number of clothing items will be allowed in the changing rooms.
  • Customer cooperation will be required when trying on any footwear in order to limit contact with our employees.
  • Any clothing items that have been tried on by a customer will be pulled from the floor and set aside for 24 hours.
  • Our workshops will not be offering immediate service. You will have to leave your product with one of our employees and then pick it up at a later date.
  • We will only be accepting debit or credit card payments.
  • Contactless payment limits on most credit cards have been increased to $250 so that customers do not have to use the pin pad.



Our employees will be processing contactless returns. This means that all products must be handled by the customer. Returns will only be accepted at the customer service desk.

Employee Training

Under public health recommendations, we have provided our employees with clear instructions on how they can help prevent the spread of the virus. We provide all of our employees with continuous awareness on preventive hygiene measures, such as frequently washing their hands, coughing or sneezing into their elbow, monitoring their health, limiting physical contact with other people, wearing gloves and following all of the updated guidelines from our management team.

Customer Service

We have taken the necessary preventative measures in all of our workplaces, including our stores, warehouses, head office and distribution centre. We encourage everyone to respect the social distancing and hygiene measures that we have put in place in order to protect the health and safety of all Canadians.

The preventive measures that we have taken may cause service delays. We would like to thank all of our customers for their patience, understanding and support. We encourage you to be extremely cautious but to remain physically active under these unique circumstances. We look forward to seeing you again very soon! Until then, stay safe!

We are monitoring the situation closely and will inform you as soon as we are able to welcome you back into our stores. For any questions, we invite you to contact us by email at info@sportium.ca.



Message To Our Employees

We’d like to highlight the collaboration and exceptional dedication of all our teams at our head office, in store and at our warehouse since the beginning of this crisis. Our teams have, once again, demonstrated their passion for serving our customers in the safest way possible.

We wish to remind our store and head office employees that have been temporarily laid off due to this exceptional situation, that it’s possible to communicate with the Human Resources department by email at: rh@sail.ca. Our team will be available to answer your questions.